Our Mission is to provide our members with quality water and exceptional service at a reasonable price.
Holiday Closure Notice
Our office will be closed on Monday, February 17th, in observance of Presidents' Day. We will reopen with normal business hours on Tuesday, February 18th.
Update to Credit Card Processing Fees
We want to inform you that effective February 10, 2025, our credit card processing fee will be updated. The new fee will be $2.00 + 8% per transaction (previously $2.00 + 5%). This adjustment reflects the increasing costs associated with credit card processing. We are actively exploring options to reduce these fees in the future, though we do not currently have a timeline for any changes. If you have any questions, please feel free to contact us.
Current Irrigation Restrictions
Due to recent public interest, please refer to our long-standing water restrictions which are governed by South Florida Water Management District. If conditions change, IWA will update the schedule, as needed. We ask our Members to follow the City of Sanibel and Lee County’s irrigation restrictions to protect this vital, natural resource. Allowed irrigation days are based on a property’s address as listed on the chart below. For more information on IWA & Coastal Watch’s Conservation Plan, please visit our water conservation page.
Irrigation is prohibited between the hours of 9 AM and 5 PM.
Current Boil Water Advisories
There are currently no precautionary boil water advisories.
For additional information on boil water notices, please refer to our FAQ.
Smart Meter Information
All IWA Members can now view their usage and set up leak and consumption alerts. Detailed instructions on how to set up your account can be found in the Member Portal Tutorial.
We highly recommend all IWA Members to create an account and follow the steps in the tutorial which will give you real-time information on your water use. Prevent unexpected spikes in your monthly bill by signing up to receive leak notifications and consumption alerts on your account.
Consumer Confidence Report
The Consumer Confidence Report, also known as a Water Quality Report, summarizes the results of all tests and measurements performed at IWA’s water treatment plant and throughout the water distribution system in 2023. To view the report, click here.